Diploma of Management

As the first level of management, frontline managers encompass supervisors, coordinators and team leaders and have often gained their position because of their excellent technical and operation skills.

This training complements existing technical skills by focusing on management and leadership development in a practical program relating directly to the workplace.

Benefits for Employers

  • You choose the training provider and have the ability to customise aspects of the training to suit your needs, including how, where and when the training is delivered.
  • Improvement of your staff’s leadership skills, knowledge and confidence, which in turn increases motivation, productivity, employee retention and your organisations competitiveness. Development of your managers so that they can help your organisation to grow.
  • You may be entitled to receive Commonwealth Government initiatives. (Please contact your nearest Apprenticeship Services for further information.)
  • You may be entitled to Payroll Tax Exemptions on any employee undertaking the training.

Benefits for Employees

  • Your employees will receive a nationally recognised qualification.
  • Formal recognition of industry experience.
  • Improved leadership/management skills and knowledge.
  • Opportunity to undertake this traineeship on a full-time or part-time basis.

Course Structure

This certificate requires the successful completion of eight units (five core units and three electives). The 3 elective units may be selected from the core or elective units listed below, the BSB07 Business Services Training Package or any other currently endorsed national Training Package. If not listed below, 1 unit may be selected from either a Certificate IV or Advanced Diploma qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Units selected from other Training Packages must not duplicate units selected from or available within the BSB07 Business Services Training Package. The course modules include:

 

Customer Service Unit Code Type
Manage quality customer service BSBCUS501A Core
Financial Management
Manage budgets and financial plans BSBFIM501A Core
Information Management
Manage an information or knowledge management system BSBINM501A Core
Learning and Development
Develop a workplace learning environment BSBLED501A Core
Management
Manage people performance BSBMGT502B Core
Manage operational plan BSBMGT515A Core
Facilitate continuous improvement BSBMGT516A Core
Occupational Health and Safety
Ensure a safe workplace BSBOHS509A Core
Project Management
Manage projects BSBPMG510A Core
Risk Management
Manage risk BSBRSK501A Core
Workplace Effectiveness
Manage personal work priorities and professional development BSBWOR501A Core
Ensure team effectiveness BSBWOR502A Core
Compliance
Develop processes for the management of breaches in compliance requirements BSBCOM503B Elective
Customer Service
Manage quality customer service BSBCUS501A Elective
Financial Management
Manage budgets and financial plans BSBFIM501A Elective
Franchising
Manage a franchise operation BSBFRA502B Elective
Human Resource Management
Recruit, select and induct staff BSBHRM402A Elective
Manage performance management systems BSBHRM503A Elective
Manage workforce planning BSBHRM504A Elective
Learning and Development
Develop a workplace learning environment BSBLED501A Elective
Management
Manage people performance BSBMGT502B Elective
Facilitate continuous improvement BSBMGT516A Elective
Sustainability
Develop workplace policy and procedures for sustainability BSBSUS501A Elective
Workplace Relations
Manage industrial relations BSBWRK509A Elective

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