Certificate III in Business
As the first level of management, frontline managers encompass supervisors, coordinators and team leaders and have often gained their position because of their excellent technical and operation skills.
This training complements existing technical skills by focusing on management and leadership development in a practical program relating directly to the workplace.
Benefits for Employers
Benefits for Employees
Course Structure
This certificate requires the successful completion of eight units (five core units and three electives). Each unit consists of an off-the-job training workshop and activities to apply the knowledge and skills in the workplace. The course modules include:
| Common | Unit Code | Type |
| Maintain workplace safety | BSBCMN311B | Core |
| Frontline Management | ||
| Contribute to effective workplace relationships | BSBFLM303C | Core |
| Support operational plan | BSBFLM305C | Core |
| Contribute to team effectiveness | BSBFLM312B | Core |
| Workplace Effectiveness | ||
| Organise personal work priorities and development | BSBWOR301A | Core |
| Customer Service | ||
| Deliver and monitor a service to customers | BSBCUS301A | Elective |
| Innovation | ||
| Promote innovation in a team environment | BSBINN301A | Elective |
| IT Use | ||
| Communicate electronically | BSBITU203A | Elective |
| Frontline Management | ||
| Provide workplace information and resourcing plans | BSBFLM306C | Elective |
| Support continuous improvement systems and processes | BSBFLM309C | Elective |
| Support a workplace learning environment | BSBFLM311C | Elective |
| Management | ||
| Lead and facilitate off-site staff | BSBMGT404A | Elective |
| Project Management | ||
| Manage projects | BSBPMG510A | Elective |
| Risk Management | ||
| Identify risk and apply risk management processes | BSBRSK401A | Elective |