Certificate III in Business

As the first level of management, frontline managers encompass supervisors, coordinators and team leaders and have often gained their position because of their excellent technical and operation skills.

This training complements existing technical skills by focusing on management and leadership development in a practical program relating directly to the workplace.

Benefits for Employers

  • You choose the training provider and have the ability to customise aspects of the training to suit your needs, including how, where and when the training is delivered.
  • Improvement of your staff’s leadership skills, knowledge and confidence, which in turn increases motivation, productivity, employee retention and your organisations competitiveness. Development of your managers so that they can help your organisation to grow.
  • You may be entitled to receive Commonwealth Government initiatives. (Please contact your nearest Apprenticeship Services for further information.)
  • You may be entitled to Payroll Tax Exemptions on any employee undertaking the training.

Benefits for Employees

  • Your employees will receive a nationally recognised qualification.
  • Formal recognition of industry experience.
  • Improved leadership/management skills and knowledge.
  • Opportunity to undertake this traineeship on a full-time or part-time basis.

Course Structure

This certificate requires the successful completion of eight units (five core units and three electives). Each unit consists of an off-the-job training workshop and activities to apply the knowledge and skills in the workplace. The course modules include:

Common Unit Code Type
Maintain workplace safety BSBCMN311B Core
Frontline Management
Contribute to effective workplace relationships BSBFLM303C Core
Support operational plan BSBFLM305C Core
Contribute to team effectiveness BSBFLM312B Core
Workplace Effectiveness
Organise personal work priorities and development BSBWOR301A Core
Customer Service
Deliver and monitor a service to customers BSBCUS301A Elective
Innovation
Promote innovation in a team environment BSBINN301A Elective
IT Use
Communicate electronically BSBITU203A Elective
Frontline Management
Provide workplace information and resourcing plans BSBFLM306C Elective
Support continuous improvement systems and processes BSBFLM309C Elective
Support a workplace learning environment BSBFLM311C Elective
Management
Lead and facilitate off-site staff BSBMGT404A Elective
Project Management
Manage projects BSBPMG510A Elective
Risk Management
Identify risk and apply risk management processes BSBRSK401A Elective

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